Survey Design Checklist

in Survey

This survey checklist was created to help you design a survey that will provide actionable, clear information for your business decisions.

Define Objectives

Did you write down what decisions will be made based on the data?
Do you have no more than 3 main objectives for the survey?

Outline the Survey

Does your survey include an introduction explaining purpose of the study, duration, and incentive information?
Does the survey begin with a closed-ended question?
Do you have questions at the beginning of the survey to select appropriate survey respondents to continue with the survey?
Do the questions go from general to specific?
Are the demographic questions at the end?
Are any sensitive questions toward the end of the survey?
Do all questions relate to your objectives?
Do you complete each topic before moving on to the next?

Draft Questions

Do questions avoid use of jargon, acronyms, or terminology unfamiliar to respondents?
Are the questions simple and concise?
Do you ask questions before describing the rating scale?
Are all possible answer options included, or did you include an "Other" option?
Do you allow the respondent to select "Prefer not to answer" for sensitive questions, such as income?
Do you list answer options vertically?
Do you display the most positive answer options first?
Do you include a midpoint answer on rating scales?
Are you using unbalanced scales on questions for which you expect the majority of answers to be in a top 2 box?
Are you using closed-ended questions whenever possible for data analysis?
Are open-ended questions voluntary?
If you are unsure how to write the questions, are you consulting a pre-designed survey template?

Review and Pre-Test

Have you sent the survey to colleagues or friends to review question wording and survey timing?
Have you pre-tested the survey by first sending to a small group of actual survey respondents to ensure data is being collected as expected?
Does the survey take 10 minutes or less to complete? 5 closed-ended questions take approximately one minute, and 2 open-ended questions take approximately one minute.

Will you be able to make the decisions you identified in your objectives based on the data?

Author Box
Donna S has 1 articles online

Since 1999, Zoomerang has provided a powerful, self-service alternative for conducting accurate comprehensive online surveys with a minimum of cost and effort. As the pioneer of online surveys, we provide sophisticated functionality and professional survey solutions to thousands of organizations around the world including over 70 of the Fortune 100. Zoomerang's business, educational and non-profit customers have created and sent more than 100 million online surveys including customer satisfaction, employee satisfaction and market research surveys. As part of MarketTools, Inc., the leading technology and solutions provider of Customer Insight Management capabilities for the world's market leaders, Zoomerang also offers expert professional services. Survey programming, deployment along with recruitment and selection of custom groups of survey respondents are all available to our subscribers. Find out what Zoomerang can do for you and your organization.

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Survey Design Checklist

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This article was published on 2010/04/02